Administrative Assistant

Athens County Veterans Service Commission   The Plains, OH   Full-time     Administration / Clerical
Posted on February 6, 2024

SUMMARY: The Administrative Assistant is the first person to engage with Veterans, Widows and Dependents each time they enter our facility. Using their knowledge of the policies and procedures of the Athens County Veterans Service Commission (ACVSC), as well as the kinds of assistance provided by this agency, the person in this position will provide, referral and schedule appointments with the appropriate Veterans Service Officer (VSO), and/or direct assistance in those areas approved by the Commission and under the direct supervision of our VSO.

Job Duties in Order of Importance:

  • Greets incoming veterans, widows, dependents and visitors to the Veterans Service Office.
  • Provides general information of offered programs.
  • Asks relevant questions in order to provide the best information possible.
  • Assists Investigator in collecting data for bi-weekly report to ACVSC
  • Answers incoming calls.
  • Adheres to and implements policies set forth by the ACVSC.
  • Schedules veterans, widows, dependents and others appointments for services provided by the Senior VSO and/or Investigator.
  • Facilitates Veteran access to the agency.
  • Assists Investigator in preparing and maintaining offices records, to include but not limited to: veterans’ discharges, medical documentation, marriage license, birth certificates, etc.
  • Completes discharge requests through NPRC or ODVS
  • Assists veterans in completing travel applications and instigative work on veterans requesting assistance.
  • Photo copy and process required forms and communications.
  • Enters information into MUNIS system to record approved relief, travel and other approved funds requests. (Under the direction of and Only in the absence of Investigator and/or Senior VSO)
  • Operates office equipment and various computer software programs.
  • Ability on occasion to lift 50 lbs. (total) in team lift.
  • Depending on the Individual, the Administrative Assistant may pursue training and certification as a Veteran Service Officer, therefore veteran status is preferred for this position.

 Knowledge, Skills & Abilities:

  • Clerical and Investigative knowledge and skills
  • Computer Skills
  • Use of Office Equipment (Copier, fax, phone systems)
  • Multi-Task
  • Maintain a Professional demeanor under stress.
  • Attend new personnel training session
  • Microsoft Office Knowledge
  • Communication Skills
  • Problem Solving
  • Self-Starter
  • Ability to work independently without supervision
  • Proper Phone Etiquette

Please apply in person at 88 N Plains Rd, Suite 102, The Plains, OH 45780.