Service Coordinator

Charlottesville Aquatics   Charlottesville, VA   Full-time     Business Administration
Posted on January 16, 2025

Service Coordinator

Location: 3275 Berkmar Drive, Charlottesville, Virginia 22901

Position Type: Full-Time

About Charlottesville Aquatics:
We are a dynamic and growing company providing pools, spas, and billiards to central Virginia and dedicated to delivering exceptional service to our clients. We are currently seeking a highly organized and customer-focused Service Coordinator to join our team. If you thrive in a fast-paced environment and have a passion for client satisfaction, we want to hear from you!

About Us:

We are a dynamic and growing 50-year-old company dedicated to providing exceptional service to our pool and hot tub clients in the central Virginia area. We are currently seeking a highly organized and customer-focused Service Coordinator to join our team. If you thrive in a multifaceted position and have a passion for client satisfaction, we want to hear from you!

 

Key Responsibilities:

 

- Service Call Management: Answer and schedule service calls, including maintenance and repair work, ensuring timely and efficient service delivery.

- Invoicing and Accounts Receivable: Manage service invoicing and accounts receivable for service clientele, ensuring accuracy and timeliness. This is a critical component of the role.

- Customer Service: Manage client experiences and expectations and resolve conflicts with diplomacy and professionalism.

- Scheduling & Coordination: Coordinate spa deliveries, site inspections, and other service-related activities. Plan opening schedules, track client sign-ups, and maintain accurate records to ensure proper payment and service delivery.

- Contract Management: Create and update service contracts, ensuring all forms are accurate and promptly sent to clients.

- Parts ordering: Keep track of all parts ordered for repair jobs and reschedule the work promptly

- Vehicle Maintenance: Assist technicians in scheduling and managing service vehicle maintenance to ensure all service vehicles are in optimal condition.

 

Required Skills and Qualifications:

 

- Customer Service Excellence: Strong commitment to providing outstanding customer service, with excellent listening skills and a client-focused approach.

- Departmental Support: Understand how the service department integrates with and supports other departments within the company.

- Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate clearly and professionally with clients and team members.

- Profitability Focus: Demonstrate concern for the profitability of the service department, ensuring efficient and cost-effective operations.

- Teamwork: Enjoy working in a collaborative team environment and within an office setting.

- Interpersonal Skills: Diplomatic and professional communication skills, with the ability to resolve conflicts and manage client relationships effectively.

- Experience: Minimum of 2 years of experience in a similar role within similar experience

 

Benefits:

 

- Competitive salary $22/hour

- Health, dental, and vision insurance

- Matching 401K plan

- Paid holidays

- Professional development opportunities

- Friendly and supportive work environment

 

How to Apply:

If you are passionate about delivering top-notch service and have the skills and experience required, we encourage you to apply. Please submit your resume and a cover letter detailing your qualifications and why you would be a great fit for this role.

 

Charlottesville Aquatics is an equal opportunity employer.


Charlottesville Aquatics

3275 Berkmar Drive
Charlottesville , VA
https://cvilleaquatics.com/