Full-Time Order Entry Specialist

Lux-art Silks is Hiring

Full-Time Order Entry Specialist

Monday – Friday 8 am – 4:30 pm

Lux-Art Silks International is the designer’s resource for unmatched style, realism, and elegance in permanent botanicals. Each of our collections reflects the brilliance of the innovative Lux-Art design team and offers exciting new possibilities for interior designers and retailers. Since 1967 Lux-Art has led the industry with the finest hand-crafted quality and botanical accuracy.

Located near University and 301

We are seeking an organized and detail-oriented Order Entry Specialist to join our team. The primary responsibility of this role is to accurately process customer orders and ensure timely delivery. The Order Entry Specialist will collaborate closely with various departments, including sales, production, and shipping, to ensure smooth order flow and customer satisfaction. This is an excellent opportunity for an individual who enjoys working in a fast-paced environment and has a passion for delivering exceptional customer service.

Responsibilities:

• Receive and review customer orders via phone, email, or online platforms.
• Accurately enter order details, including product codes, quantities, pricing, and shipping information, into the company's order management system.
• Coordinate with the sales team to clarify any discrepancies or obtain missing information from customers.
• Communicate order status and expected delivery dates to customers, providing excellent customer service throughout the process.
• Collaborate with the production team to ensure timely fulfillment of orders, considering inventory availability and production schedules.
• Coordinate with the shipping department to arrange delivery logistics and ensure accurate shipping labels and documentation.
• Resolve any order-related issues or customer complaints promptly and professionally.
• Maintain accurate and organized records of all orders, ensuring data integrity and confidentiality.
• Assist with inventory management, including monitoring stock levels and alerting relevant teams of any shortages or excesses.
• Collaborate with the accounting department to reconcile any billing or invoicing discrepancies.

Qualifications:

• High school diploma or equivalent; additional education or relevant certifications are a plus.
• Proven experience in order entry, customer service, or a related field.
• Excellent attention to detail and ability to enter data accurately and efficiently.
• Strong organizational and multitasking skills to manage multiple orders simultaneously.
• Proficient in using order management systems or similar software applications.
• Strong communication skills, both written and verbal, to effectively interact with customers and internal teams.
• Ability to work collaboratively in a team environment and adapt to changing priorities.
• Familiarity with artificial silk plants, floral arrangements, or the home decor industry is desirable but not required.
• Proficient in using Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software tools.

Lux-Art Silks is an equal-opportunity employer and values diversity in the workplace. We encourage applicants from all backgrounds to apply.